FAQ
Common questions.
Real answers to real questions about exterior cleaning. Cannot find yours? Message us.
Booking and replies
How do I request a quote?+
Enter your address on the home page, answer 6 quick questions about your home and the services you want, then send your request. We usually reply within minutes during business hours, with a quote and the next available slot.
How quickly will I hear back?+
Most requests get a reply within minutes during business hours, Monday to Saturday. After hours we respond first thing the next morning.
Do I have to pay anything to request a quote?+
No. Requesting a quote is free with no obligation. You only pay once the job is done and you're happy with it.
Can I get an invoice for tax or strata?+
Yes. We send a GST tax invoice when the job is finished, with itemised lines suitable for strata, insurance or business claims.
Do you do recurring bookings?+
Yes. We can set up a standing every-6-months or annual booking with free reminders.
How we clean
What is soft washing and why do you use it?+
Soft washing combines low water pressure with a biodegradable detergent that kills mould, algae and biological growth at the root. It is the method recommended by paint and render manufacturers because high pressure can strip paint, force water into walls and crack render.
Do you use high pressure anywhere?+
Only on hard horizontal surfaces like concrete and pavers, and only through commercial surface cleaners that distribute pressure evenly. Walls, roofs and painted surfaces always get soft-washed.
What chemicals do you use?+
Biodegradable, plant-safe surfactants and a sodium-hypochlorite based biocide for organic growth. Diluted correctly, both are safe for pets and gardens. We pre-wet sensitive plants and rinse thoroughly when finished.
Are the chemicals safe for my pets and garden?+
Yes when applied properly, which is all we do. We pre-wet sensitive plants, control overspray and rinse the work area when finished. Bring pets inside while we are on site as a precaution against slip and noise.
Do you use my water?+
We connect to your outdoor tap by default. For homes on tank water or where supply is restricted, we bring a 1,000 litre tank in the truck at no extra cost.
How much water do you use?+
A whole-home wash uses around 200 to 400 litres, similar to a single load of dishes by the time it reaches the wall. Surface cleaners on driveways use far less water than a hand wand.
On the day
Do I need to be home?+
Not usually. We need access to outdoor taps and any side gates. You can leave a key, code or unlocked side gate. We send before-and-after photos when the job is finished. Interior window cleaning is the exception, an adult needs to be home for that.
What time do you arrive?+
We give a 1-hour arrival window the day before and a 30-minute on-the-way text on the day. We do not do all-day 'we will be there sometime' windows.
How long does a typical clean take?+
House wash, 2 to 5 hours. Gutter clean, 1 to 3 hours. Roof treatment, 1 to 2 hours plus rinse time. Driveway, 1 to 3 hours. Most full bundles are finished by lunchtime.
What if it rains on the day?+
Light rain is fine, it actually helps the detergent rinse. For heavy rain or storms we reschedule at no charge and confirm a new date within 24 hours.
Will it be messy?+
No. We rinse pathways and tidy the work area before leaving. Debris from gutter cleaning is bagged and taken off site.
Will my windows or screens be wet?+
We close gutter downpipes and avoid wetting windows during a wash where possible. Anything that gets wet is quickly rinsed clean.
Insurance, safety and guarantees
Are you insured?+
Fully insured, including public liability and workers compensation. All technicians are trained, police-checked and uniformed. Insurance certificates available on request for strata and commercial jobs.
What is your satisfaction guarantee?+
If any area is not perfect, we return and re-clean it at no charge. Simple. Photos go to a manager who decides on the spot. We do not argue with happy-customer outcomes.
What if you damage something?+
We are insured for it. In 800+ jobs we have had a handful of minor claims, all settled directly without paperwork on the homeowner side. We document on arrival to avoid confusion later.
Do you do double or triple-storey homes safely?+
Yes. Our techs are roof-safety trained, height-rated and equipped for ladder, harness and rope-access work where required. We assess on arrival and never compromise on safety.
Are your techs employees or subcontractors?+
Employees. Trained in our methods, paid award rates, uniformed and police-checked. Subcontracting is the root cause of most dodgy outcomes in this industry.
Service area and scheduling
What suburbs do you service?+
All of Greater Sydney, from Penrith in the west to Liverpool in the south-east, Windsor in the north and across the Sutherland Shire.
How far in advance should I book?+
Most jobs are scheduled within 3 to 5 business days. Saturdays and pre-Christmas slots book out 2 to 3 weeks ahead, so book early for peak times.
Do you work weekends?+
Yes. Saturday slots are available. Sundays are reserved for emergency jobs only.
Do you do same-day or emergency jobs?+
Sometimes for blocked-gutter emergencies during storms. Call or message us to check current availability.
Do you do commercial properties?+
Yes, including retail, hospitality, strata and small commercial. Send a message via the contact page for a commercial quote.
Specific services
Can you remove black streaks from my render?+
Yes. Black streaks are gloeocapsa algae. Our soft-wash kills it at the spore so it does not return for years.
Can you get oil stains out of my driveway?+
Most oil lifts with pre-treatment plus our hot-water surface cleaner. Deep, old stains may leave a shadow but go dramatically lighter, we will tell you what to expect upfront.
Does roof cleaning extend my roof life?+
Yes. Moss wedges tiles apart and traps moisture. Removing it at the root typically adds 5 to 10 years of roof life.
Will solar panel cleaning void my warranty?+
No. We use deionised pure water and a soft brush, the method panel manufacturers actually recommend. No detergents, no scratching, no high-pressure jets.
Do you also clean inside windows?+
Yes, inside and outside, plus frames, sills and tracks. Just mention it in your request.
Do you clean solar panels and the roof in one visit?+
Yes, and we recommend it. We clean panels first, then treat the surrounding roof so panel run-off does not undo the roof treatment.